MyChart app not working? crashes or has problems? | 2024 Solutions (2024)

627.3%

36.4%

27.3%

18.2%

By Barry Phillips 3 months ago

My name is Barry PhillipsDOB:10/19/1951.I had an EKG on 4/6/24 but can’t find the results anywhere on My Chart.even under Test Results.Can you assist me find my EKG results on My Chart?

By JACK W STAPLES 4 months ago

Won't send my messages

By Janet Monsen-Daniels 5 months ago

My option to message my doctor is no longer available. When I tap “send message” I see 2 companies: 1) PeaceHealth (which is my PCP), and 2) OptumCare West. If I tap OptumCare West, I have 2 options 1)ask a question, or 2) ask a customer service question.I used to have those same options with PeaceHealth. Now there is no option for asking my provider a question. Instead, the only option is “schedule an appointment.”Is there a way you can add back in a way to message my PeaceHealth providers? This is something that’s pretty vital to my care.Thank you.Janet Monsen-Daniels

By Sandi Denice 6 months ago

How do I delete old insurance from coverage details

By Bryan Romine 6 months ago

unable to view test results or request prescription refills

By Rebecca Banks 7 months ago

I can log in with no trouble. However, then I can not review labs, or send messages to my providers.

By Iva June McConnell 7 months ago

I can log in but once logged in my chart will not respond. I was trying to access test results and it will not respond to any inquiries.

By Michael McLane 7 months ago

Trying to link two accounts and when I am asked to "log in" to the second account I enter the proper credentials but get an error message and fail to link the two accounts. The original account is in MyChartPlus (Hartford Healthcare under the user name "MJMcLane" Trying to like the information there to Buffalo Medical Group under the user name "M.mclane". My credentials let me log into EITHER site individually so I know they are good. When I try to LINK the Hartford page to the Buffalo page an error prohibits it.

By Gareth M Pritchard 8 months ago

Health Summary entered into MyChart online is not appearing in the app

By Margaret Elaine Jones 8 months ago

I have tried since yesterday to get into my MyChart account. Instead of it sending me a code to get in, it's saying about me needing to try again later???? What is with that?

By Colleen Camp 8 months ago

- Display of upcoming appointments are a bit confusing (at first glance) because of 2 sets of "divider" lines and symbols.- When multiple upcoming appts. are displayed it momentarily looks like appt information belongs to one of the other providers.Kindly view issue to see what I mean...I suggest a fix by eliminating one set of the 2 different types of divider lines per provider information

By Pam Seator 8 months ago

I have been getting numerous messages recently telling me to check in for appointments I do not have and to review information that I do not have since I have not had recent appointments or labs. I assume these are for someone else though I am the only person connected to my email. Someone allowed permission for me to see her results and but I don’t know why this would be giving me notifications.

By Antonette 9 months ago

Constantly receiving an error has occurred on the server when I try to access my medication and messages.

By R 10 months ago

mychart messaging isnt working on my laptop, leading me to a 500 server error and I have to try to enter it twice through the app in order to get through, shows me another error first time.

By Joe Vegher 11 months ago

MyChart sign-in page will not load on all three of my devices (iPad, iPhone and iMac). Another institution's MyChart will load on same computer. No problem with any other websites. Deleted MyChart app from phone and downloaded another MyChart App from the App Store and still the same problem exists.

By Leora Gray 11 months ago

I keep getting "error, try later" message when I click on messages

By Linda Lewis 11 months ago

I have tried numerous times since 1045 am to log into my chart for Allegheny HospitalI am using iPhone have rebooted turned off my phone Not receiving code to complete verification process!!!

By Roger Gefvert 1 year ago

HealthPartners Regions Hospital does not show up in the selection menu. How to fix?

By Stephen Marschall 1 year ago

Tried to send a message. Typed in text but when I tried to send it, nothing happened. Tried three times, same result. This happened on 6 and 7 July. My message was stored as a "Draft", three times.

By Patricia Walker 1 year ago

Can't retrieve my messages or medication

By Amy Bentley 1 year ago

I get emails saying I have new messages and test results. Go to the tabs and these are not there

By Mary Atkinson 1 year ago

Several problems: I keep getting emails and texts that I have a new message in my chart, only to discover that it's the message I wrote and supposedly SENT!I don't know if my messages are going through, I am not getting appropriate responses.

By Mary Atkinson 1 year ago

Several problems: I keep getting emails and texts that I have a new message in my chart, only to discover that it's the message I wrote and supposedly SENT!I don't know if my messages are going through, I am not getting appropriate responses.

By Ann Brennan 1 year ago

I received an email that I had an appt. on5/22/23. No doctor, time or address was given. I have no such appointment. It is impossible to get a hold of you. You are a very unfriendly group

By John Hau 1 year ago

Nothing loads

By Joan johnsen 1 year ago

Face ID not working. Worked previously

By Linda Lewis 1 year ago

Hi Allegheny General Hospital is going to two step verification trying to get ahead before 4/12/23 when it starts. I updated info . It keeps telling me invalid phone number. Recently We removed land line only cell to reach us. Not technical person here .Please advise thank you for your help. Thanks

By Susan Gerbino 1 year ago

I Can Log onto my account, but I can not view, Upcoming & past Appointments, inbox& sent messages, Test results and Medications. I can not open any of them?.

By Kathryn Paley 1 year ago

I can see on my -mail, I have two messages from UHS My Chart. Messages do not appear under test results? Never had this problem before.

By Heather Diepenbrock 1 year ago

Mychart logged me out and when I try to log in it will not work. I tried doing the forgot username path to be sure I am using the correct one, and it says it will email me my username associated with my account, and then never emails me anything. I am UNABLE to get into MyChart! Very Frustrating.

By kathy kimball 1 year ago

Each time I try to log in it tells me the password is wrong and makes me reset it. Then I have to do this each time I log in. I'm using the same password.

By BETTY JANE WAGNER 1 year ago

The file storage utility failed to retrieve the requested fileThis is the message I get when trying to view test result. Be tryin since the 4th of march when mychart said test result was in..

By Paul Owen 1 year ago

my chart is not allowing me to logon with UN & PW I'VE USED FOR YEARSWhen I give it my more sensative info, IT DOESN'T LIKE IT. your system is broken. It keeps asking for sensitive information it still fails to work,Your system is broken.. I don't know why it is asking for payments to be made. I've never seen requests for payments to allow you to logon to my health info.Please get your systems fixed very promptly.

By Elysha Strickland 1 year ago

Trying to get a verification email sent so I can access the app....not sending

By Eugene Shafer 1 year ago

after clicking on test results, test details do not show, just a green page, but if you right click on green page windows will read aloud the results. I need to see the details and be able to print out.

By Sandra Schroeder 1 year ago

Has disappeared from my favorites list ?

By Ken Betz 1 year ago

After several emails with Epic about the same MyChart problems across four different health care systems and three different Windows 10 and Windows 11 laptops, Epic support said they can't help me. They said I need to contact the individual health care providers for support, even though I find it difficult to believe they'll have the experience necessary to debug the faulty MyChart app(s).By digging into the code itself, I'm seeing that the problems lie with site permissions, even though I've given the app full permissions across the board.Apart from reporting Epic to the Software Publishers Association and the BBB, does any have any suggestions?Please note that Epic is required by law to provide all features and functionality advertised in their software.

By Ken Betz 1 year ago

No option to manually input a new PCP or other physicians found in the network.

By Ken Betz 1 year ago

Can't view/open test results on any of our four PCs, three of which use Windows 10 and one uses Windows 11 (a high-end, gaming laptop). Very frustrating!

By Miranda DeBurgh 1 year ago

I have my son's account linked to mine. A couple weeks ago his menu changed and I can no longer schedule appointments for him. I can still access his account from mine, but his menu has changed.

By Betty Lou Whittaker 1 year ago

MyChart not working. It seems that an option of BrowserTool is blocking everything.

By Edward B Campbell 1 year ago

I have an important statement from my physician on MVHS MyChart. But, when I try to log into MyChart, I get the message: This site can't provide a secure connection. I have changed the security settings and cleared cache and browser history on my computer. But, I still get the same message. Any help you can give me to correct this problem would be helpful.

By Dennis Broadbent 1 year ago

On Navigator, my wife and I previously signed on to the same account. Now, it appears that she needs her own account, using a different email address. I could not create an account for her because I was informed that she already had an account at My Chart. Then I was directed to the signup page.

By Shelby Raines 1 year ago

I have a new telephone and am trying to set up an account on the new phone, I keep getting a message that says the email is already used. I know it was used on may past account. What should I do? Also I do not have my old password. Please provide it or accept my new one.Thanks. I am 84 and have some problems with the computer.

By Lonnie g collins 1 year ago

Not able to see bloodwork results from today. Oct6 2033

By Jill Michelle Trumble 1 year ago

I've been using this app for awhile now with no trouble. 3 days ago, I logged in to check a test result and it would not load anything. I can get to the page but one you hit test results, it acts like it can't load. I've tried on and off for 3 days with the same results

By Santhe Nagaraj 1 year ago

I cannot print test results from my android whereas we ycan print them fromm wife's iPhone. On IPhone a share icon appears. On my Android it does not.My phone is Samsung Galaxy Z Fold 2 5G.Thanks.

By Shawna Cosey 1 year ago

App worked until about 2 weeks ago. Getting black screen for virtual. Am able to access other things on the app. Removed app and resitalled the app and am still getting the black screen for the virtual meetings,. Getting cannot connect to server,

By Jackie Martsching 1 year ago

Iv’e gotten 2 emails stationing I have a statement that needs reviewed. The only button lit up is the C19. The other message results pay bill do nothing. How can I pay a bill if you don’t bill me?

By Diana L Koros 1 year ago

Was using my iPhone. Was writing a detailed message to my doc using the in-app form. The app crashed. Can I recover the info I typed (but has not sent.) Do crashed messages automatically saved to a drafts folder?I’m annoyed & frustrated.Thank you for advising where I can find that which I’d typed.Diana

By Judith A Dicorcia 1 year ago

My Chart asking to verify account. I am not receiving verification code via email or text. Tried several times yesterday and today.

By Diane 1 year ago

Error occurred on the server. Can not get to messages

By Jessica Flinton 1 year ago

Messages say there is a load error on your system

By Lee Burke O'Neal 1 year ago

(using Lenovo laptop running current version of Windows 10) MyChart gives you the option to skip the email verification code for 90 days to log in by checking a box. It doesn't work. I check the skip verification email code every time I log in, but I still have to enter the new code when I log in or I can't view MyChart info. It's been this way as long as I've used MyChart. Why do you offer this alleged option if it doesn't work? I am a Quartz subscriber. My browser is Firefox current version.

By Barbara Morahan 2 years ago

I'm on my HP laptop. I had the old version of mychart, no problems. I use two sources, DULY, and EEhealth. I did not receive my test results from EEHealth or my Doctor with test requests and after visit summary. HELP!! I never did download the newer version of MYCHART, I don't think. I'm really old, and need someone to walk me through the problem or walk me through downloading the new app. I do have access to both sites, but I only see my doctors from DULY, Thanks!!

By Patricia Johnson 2 years ago

I go to login and they want a verification code now. I go to my email get the code and then put it in and it states it is not the right code. And then I go in again and try again with another code. Now I cannot get into my own account. It states it will give you 10 minutes to put the code in, but it does not. So how am I able to get into my account now. It is very frustrating.

By Ingrid R. Huber 2 years ago

I am quite a healthy 84 year old womanAlways tried to eat healthy exercisedNever had a Weight ProblemBut I always had High Cholesterol, something I inheritedfor my father a Tall very Athletic ManBut his Liver made too much CholesterolFor the last year or so, ALL my LAB WORK TESTING cameBACK ABSOLUTELY PERFECTThat CANNOT be MYCHARD did NOT have one singlebad itemSame for my husband of 60 years A month ago his doctorOrdered quite a few Lab-Work doneAgain like me MYCHARD send the TEST RESULTS like mineEVERYTHING IS PERFECTSomething is WRONG here.Next week I will go out-side Kaiser to a LAB Companyto see if everything is PERFECTIt would be nice but I know that is not The CaseGod Bless,Ingrid R. HuberRoseville, CA 95661916-865-4131ingridcroissant@redacted

By Rene Diaz 2 years ago

I can connect to mychart on the phone but not in my computer. Any suggestions?

By Frieda Campbell 2 years ago

My Chart Providence Oregon tech support:Please tell me if there is or is not a way to retrieve a MyChartmessage to my pcp’s office that Isweated over, got it right, then lost it. Working with only my aged iphone

By Stephen Noland 2 years ago

MyChart is demanding verification of my email address/phone number. I have requested a verification code many times but it never shows up in my email (not in Junk either). The email on file is correct. What can I do?

By Brian Tillinghast 2 years ago

Can't log in, change the password, or change the username.

By Nicholas T Brilhart 2 years ago

I can log on via the app but can't access anything. The website won't even allow me to log in on my laptop.

By Patricia Nicholas 2 years ago

Lost MyChart App

By Ronald M VanMeter 2 years ago

Cant login

By Arlene Shearer 2 years ago

I cannot get results of foot x-ray done 4/22/2022. When I click on the link provided I am signed out of MyChart.

By ronald e scheel 2 years ago

will not send message to dr, no matter how many times I try

By ronald e scheel 2 years ago

I have been trying to send a message to Dr, Kazzan and it will not send the message no matter how many times I tryRon Scheel

By Bonnie Purcell 2 years ago

Im trying to pay a bill and it keeps telling me my routing number is invalid but im copying it from my check

By JOANNE CALIFANO 2 years ago

I HAVE LOST ALL INFO ON MY CHART DUE TO PROBLEMS WITH MY COMPUTER. AT THE TIME I HAD A HOTMAIL ACCOUNT, MY EMAIL WAS josiego70@redacted. MY NEW EMAIL IS LISTED ABOVE. I HAVE REJOINED MY CHART UNDER THE NEW EMAIL ADDRESS BUT ALL MY HISTORY IS GONE. HOW DO I RETRIEVE IT?